"The purchase or sale is the beginning, but attentive service never ends."

- Dianne Noroian, Director of Operations

 

Customer Service

 

As a stand-alone management service, or as part of our ingredient sales efforts, we offer assistance to the key areas of your operations: sales administration support, order processing, shipping, and contract maintenance.

Our Customer Service team acts as a liaison between customers and principals, ensuring efficient operations for our clients. Our key services include:

• Handling all functions from order placement to delivery of product
• Expediting orders, including swift problem resolution
• On demand, up-to-the-minute sales information on contract balances, order status, and usage reports
• Customer production forecasting for suppliers, so customers get what they want, when they need it

 

Information Services

 

Our Information Service team takes on directed research projects, assembling our intelligence offerings for a wide variety of uses. We publish regular Commodity Newsletters covering supply and demand fundamentals, news alerts on events that shape the markets, and resource guides to give you a complete picture of the industries we monitor.

For more information on our services, please contact us.